Effective Date: 31/03/2025

Welcome to Lanlola Mart. These Terms & Conditions govern your use of our website www.lanlolamart.co.uk and outline the rules, responsibilities, and expectations related to purchasing and interacting with our services.

By accessing this site or placing an order, you agree to be bound by these terms. If you do not agree, please refrain from using the website.

1. About Us

Lanlola Mart is an online African grocery store based in the United Kingdom. We sell and deliver high-quality African food products to customers across the UK.

Registered Business Name: Lanlola Mart
Contact Email: info@lanlolamart.co.uk
Business Address: London.

2. Orders

  • All orders are subject to product availability and confirmation of the order price.
  • You will receive an order confirmation via email once your purchase is complete.
  • We reserve the right to refuse or cancel any order due to pricing errors, stock issues, or suspected fraud.

3. Pricing & Payment

  • All prices are listed in GBP (£) and include VAT where applicable.
  • We accept secure payments via credit/debit card, PayPal, and other listed methods at checkout.
  • You agree to provide current, complete, and accurate billing and shipping information.

4. Delivery

  • We deliver across the UK using reliable courier services.
  • Free shipping is available on orders over £50 (unless otherwise stated).
  • The estimated delivery time is 2–5 working days. Delays may occur due to high demand or courier issues.
  • You are responsible for providing the correct delivery address at checkout.

5. Returns & Refunds

  • We offer a 100% Satisfaction Guarantee.
  • If you receive damaged, incorrect, or spoiled items, please contact us within 48 hours of delivery.
  • For hygiene reasons, some items (like foodstuffs) may not be eligible for return unless faulty.
  • Refunds are processed to your original payment method.

6. Use of the Website

  • You agree not to misuse our website or introduce viruses, spam, or malicious code.
  • You may not reproduce, copy, or exploit any content on the website for commercial purposes without written consent.
  • We may suspend or terminate your access if you violate these terms.

7. Intellectual Property

All content on this website—including product descriptions, images, logos, and branding—is the property of Lanlola Mart and protected by UK copyright laws. Unauthorized use may lead to legal action.

8. Limitation of Liability

Lanlola Mart is not liable for:

  • Any indirect, incidental, or consequential damages arising from the use of our site or products
  • Delays or failures in delivery due to circumstances beyond our control
  • Product misuse or failure to follow usage instructions

9. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be resolved through legal proceedings in UK courts.

10. Contact Us

If you have questions about these terms, please contact us:

📧 Email: info@lanlolamart.co.uk
🏠 Address: London