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F.A.Qs

Frequently asked questions

Where is Lanlola Mart based?

We are proudly based in the United Kingdom and specialize in delivering high-quality African grocery products to customers across the UK.

Do you deliver nationwide?

Yes, we deliver to all locations within the UK. We use trusted couriers to ensure your items arrive fresh and on time.

How long does delivery take?

Standard delivery typically takes 2–5 working days. During busy seasons, please allow an extra day or two.

Do you offer free shipping?

Yes! Orders over £60 qualify for free UK delivery. For orders below £60, shipping fees are calculated at checkout.

What payment methods do you accept?

We accept secure payments via:

  • Credit/Debit Cards (Visa, MasterCard, etc.)

  • Klarna/Clearpay

  • Apple Pay & Google Pay (if supported by your device)

Are your products organic?

Most of our products are traditionally grown and organically sourced from trusted African suppliers. We prioritize quality and authenticity in everything we sell.

How can I track my order?

Once your order is shipped, you’ll receive a tracking link via email or SMS so you can monitor its progress in real time.

Can I return or exchange a product?

We offer a 100% satisfaction guarantee. If your order is incorrect, damaged, or missing items, contact us within 48 hours of delivery. We’ll arrange a replacement or refund.

Do you offer bulk or wholesale pricing?

Yes, we provide competitive pricing for bulk purchases and wholesale clients. Please email info@lanlolamart.co.uk or use the contact form on our website to get started.

Can I suggest a product for your store?

We’re committed to sustainability. Where possible, we use recyclable and eco-friendly packaging to reduce environmental impact.

Need more help?

If your question isn’t listed here, reach out via:

📧 Email: info@lanlolamart.co.uk
📞 Phone: +447394516557
💬 Live Chat: Available Via WhatsApp

Get In Touch ...

Have a question about your order, our products, or delivery options?

Whether it’s a missing item, wholesale inquiry, or you just need help choosing the right spice—send us a message and we’ll respond promptly. We're here to help! Fill out the form below and our team will get back to you within 24–48 hours.